Privacy Policy – Family Osteopaths

Effective date: 1 May 2026

Who we are

Family Osteopaths is a group health practice based in Papamoa, Aotearoa New Zealand.

Our team includes osteopaths, a physiotherapist, an acupuncturist, mirimiri practitioners, and a midwife. All practitioners operate as independent contractors, supported by shared systems for bookings and patient care.

Contact us:
📍 65 Domain Road, Papamoa  and 1/60 Parton Road Papamoa
📞 07 542 3327
📧 familyosteopaths@hotmail.com

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Your privacy matters

We are committed to protecting your personal and health information. This policy explains how we collect, use, and care for your information in line with the Privacy Act 2020 and the Health Information Privacy Code.

What information we collect

We may collect:

• Your name, date of birth, and contact details

• Health information relevant to your care

• Clinical notes and treatment records

• Appointment and billing information

• ACC claim details (if applicable)

How we collect your information

Directly from you

We collect information directly when you:

• Book an appointment (online, phone, or in person)

• Fill out our intake forms (via Cliniko)

• Speak with or email our team

From other sources (Indirect Collection)

Sometimes we receive information about you from:

• Your GP or specialist

• ACC

• Other healthcare providers

• Imaging providers (e.g. X-ray or MRI reports)

• Shared care arrangements

When we receive information from others (important)

If we receive your information from another provider, we will take reasonable steps to let you know:

• What information we’ve received

• Where it came from

• Why we’re using it

• Who we may share it with

• How to contact us

• Your right to access or correct your information

This may happen:

• In your booking confirmation

• On your intake form

• Or at your first appointment

Why we collect your information

We collect your information to:

• Provide safe, effective care

• Understand and treat your condition

• Communicate with you about appointments

• Coordinate care with other providers

• Lodge and manage ACC claims (via Cliniko and SubmitKit)

• Meet our legal and professional obligations

Who we share your information with

We only share your information when necessary for your care or required by law.

This may include:

• Other practitioners within Family Osteopaths

• Your GP, specialist, or other healthcare providers

• ACC

• Imaging providers

• Trusted service providers (such as Cliniko and SubmitKit)

How your information is stored

Your information is securely stored using our practice management systems, including Cliniko and SubmitKit.

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

Only authorised practitioners and team members can access your information.

Your rights

You have the right to:

• Access the information we hold about you

• Ask for corrections if something is incorrect

You can do this at any time by contacting us.

How long we keep your information

We keep your information only as long as required for clinical care and to meet legal and professional requirements in New Zealand.

Website and online bookings

When you use our website or online booking system:

• Information you enter yourself is collected directly from you

• Information sent to us from another provider may be treated as indirect collection

Updates to this policy

We may update this policy from time to time. The latest version will always be available on our website.

Questions or concerns

If you have any questions about your privacy, please get in touch—we’re happy to help.

You can also contact the Office of the Privacy Commissioner:
www.privacy.org.nz